Terms
& Conditions
This Statement of Policy supersedes any other policy, expressed or implied.
No representative or person(s) are authorized to assume any liability or policy
without the express written consent of the management of TileEze. Stenographic
and clerical errors are subject to change/correction.
Terms of Sales
The following terms apply to all payments made to Tile Eze, unless Tile Eze
has accepted special arrangements, in writing.
Terms are Net 30 Days from date of invoice for all credit-approved accounts. An interest rate of 1% per month (18% per annum) will be charged on all past due balances over 30 days. Shipment of new orders will be delayed on all accounts with past due balances of 10 days or more. Prices and polices are subject to change. Merchandise will be invoiced upon shipment, and at prices effective at time of order placement.
Freight costs are due prior to shipment of order(s). A handling charge will be placed on all orders of $50.00 or less. Discounts are not applicable on freight, shipping or handling charges.
Invoices
Merchandise will be invoiced upon date of shipment from Tile Eze.
Sales Tax
All sales subject to applicable taxes. Purchaser(s) doing business in states
other than Florida are responsible for sales tax in their State of operation.
Purchaser doing business in the State of Florida must submit a properly executed
tax certificate with initial order. All accounts with previously established
credit must submit a copy of the new State of Florida tax certificate in effect
since February 2000. All accounts failing to comply with this State regulation
will be charged Florida State Sales Tax. All customers are, hereafter, responsible
for any/all assessed, levied, or imposed tax by Federal, State, and Local
authorities.
Back Orders
Merchandise not available for immediate shipment will be placed on “back order”
and subsequently shipped as available, unless written notification has been
received canceling the back ordered item(s). Shipping and handling will be
billed on the initial invoice, if applicable, with all back ordered merchandise
shipped prepaid, FOB destination.
Freight
All freight for merchandise will be shipped FOB Naples, Florida. UPS ground
or common carrier will ship shipments when necessary. Freight must be prepaid,
and merchandise shipped to one address unless otherwise specified by purchaser.
A surcharge will apply to all Next Day, 2nd day, 3rd day Air, and Saturday deliveries in the continental USA.
Claims
Claims for packaging shortages must be made within 3 days of delivery. All
freight damage claims must be filed directly with the carrier. Shortages and
damages must be noted on carrier delivery receipts before signing for shipment.
Although our responsibility ends when the carrier picks up merchandise, we
are available to assist in filing claims for unusual losses if this information
is received within 3 days of delivery date.
Claims filed for damage of merchandise (directly or indirectly) while on the job, for merchandise altered from its original condition, or for merchandise used for applications other than its stated purpose will not be considered. The liability of Tile Eze is limited to the repair and/or replacement of merchandise found to be defective by us.
Credit/Return Policy
Return Authorization must be obtained from Tile Eze prior to return of merchandise.
Our Return Authorization number must be clearly marked on the shipping carton.
A copy of the original invoice must accompany all returns with part number,
description, quantity returning, and reason for return enclosed inside shipping
container. A restocking fee of 20% plus shipping will be assessed on all returned
merchandise. Tile Eze reserves the right to dispose of any unauthorized returns
on a non-credit basis.
The following conditions apply:
1. Merchandise may be returned for credit within 1 week of invoice date.
2. Merchandise must be in original factory sealed packaging. Seals on multiple packaged merchandise must be intact (partial packages are not returnable).
3. Discontinued sales merchandise and special order merchandise are not returnable.
Special Charges
Any product requiring repackaging is subject to an additional 15% charge.
Credit
Credit approval is based upon result of credit check. All companies requesting
terms must submit the following with first order: completed credit application,
bank, and four (4) trade references including account number (s), address,
telephone and fax numbers. First time orders must be prepaid prior to shipping,
subsequent orders will be shipped COD until such time as credit has been approved.
Limited Warranty
Tile Eze agrees to replace, at no charge, any product(s) found to be defective
as a result of faulty materials or workmanship. In no way does this warranty
apply to abused merchandise, normal wear, or careless handing and is invalid
if the product has been altered from its original state in any manner. Integral
parts, such as motors, are subject to manufacture’s warranty and are excluded
from this Limited Warranty. This Warranty is in lieu of all other warranties,
expressed or implied.
Motor Warranty
Each electric motor carries its own manufacturer’s warranty conditions. These
warranty conditions are enclosed and accompany each shipment. No other warranty
is expressed or implied.
Literature
Tile Eze will routinely provide promotional materials. Additional quantities
of literature and videos are available on request.
